The low intensity service (previously NewAccess, developed by beyondblue) is a free and confidential support service to help people tackle day to day pressures. It consists mainly of low intensity Cognitive Behavioural Therapy (CBT), in the form of guided self-help and practical strategies over a six session basis. At the first appointment, a coach will complete an initial assessment with you and develop a program tailored to your individual needs.

Low intensity interventions are delivered by a non-clinical workforce who have received intensive, structured training to support clients in setting practical goals that will help them get back on track.


The low intensity service is for people over 18 years of age with early symptoms, or mild to moderate depression and/or anxiety, who are not currently accessing mental health services.


Appointments occur over the phone or face-to-face. 

There are two options for referral:

  • Self-referral
  • With clients’ consent, GPs and other health professionals can refer to the service

To make an appointment, call 02 6287 8066.

Referral form

Click here to download the nextstep Referral/Review form (PDF).

Clinical Practice Software Templates

Click here to download Clinical Practice Software Templates templates.

Patient Information Sheets

Click here to download the nextstep Missed Appointment Policy – Low Intensity Patient Information Sheet (PDF).