We are looking for a Deputy Practice Manager to support the Practice Manager. The Practice Manager is responsible for all the administrative, financial and IT services needed by doctors, as well as the premises from which doctors operate. The Deputy Practice Manager will be involved in most of these duties and receive the training necessary to carry them out.
The job is a richly rewarding one at both a personal and professional level. It involves daily contact with our wonderful group of doctors, our patients and other health care professionals. It is also a learning experience focused on the Australian health care system and specialised medical software
The person we are looking for:
We are looking for a person who has had substantial employment experience. This could be as a receptionist in a general practice but experience in any customer focused industry would be relevant as would some experience of staff management. The successful candidate will have the ability to mix with a wide variety of people, good computer skills and the enthusiasm and energy to take on a new job.
The successful applicant could be an older person who is looking for a job that is interesting, challenging and personally rewarding.
Are you a collaborative leader/manager with experience in customer service looking for the next challenge in your career? This is your opportunity for:
- Locally based work and family-friendly hours
- A supportive and friendly work environment
- A role with a genuine impact on and connection with the local community
Come join our Erindale Healthcare team in Wanniassa in this rewarding Practice Manager role, where you will provide quality service to doctors and patients, and ensure the smooth day to day operation of our busy medical practice, through:
- Establishing good rapport with Doctors
- Leading and developing your reception and nursing team
- Maintaining staff rosters
- Providing a safe and healthy working environment
- Managing the financials of the Medical Centre including end of month reports, patient billings and cash collections
- Managing patient records
- Maintaining a professional and friendly work environment
Do you have the qualities that we are looking for?
- Previous experience in leadership/ management and customer service
- An understanding of business operations in the healthcare industry (highly desirable)
- A caring and collaborative approach to customer service
- A sense of urgency, compassion and professionalism
- Excellent leadership, collaboration and team motivation skills
- Proven multi-tasking, problem solving and time management skills
We have a great opportunity for you to work as a full-time Practice Manager. You will join a friendly and welcoming team, with ongoing training and career opportunities through our large network of medical centres around Australia. This role also has the added support and development of mentorship provided by a nearby PM. Erindale Healthcare provides a diverse range of services to a diverse mix of patients, and is easily accessible with parking available onsite.
If this sounds like a great opportunity for your next career move, then come join Australia's premium operator of Medical Centres. Follow the link below to submit your application.
We are currently seeking an experienced part-time casual Medical Receptionist to join our team of friendly reception staff. Applicant must be flexible, enthusiastic and motivated who is committed to patient care and excellent customer service. Previous experience in a General Practice role is desirable.
Required to work approx 21 hours per week as per roster but must be available to work additional shifts to fill in and relieve other staff as needed.
Start date early March
Please note only suitable candidates with the relevant experience will be contacted
To manage human resources, maintain financial records and implement quality systems in order to ensure a smooth and efficiently functioning practice, in addition to providing an exceptional standard of care to our patients.
Determine annual business goals in consultation with the Practice Principal(s).
Develop and implement strategies for achievement of practice goals.
Prepare budgets and business plans around the goals.
Provide regular reports on business performance in relation to the budgets, business plans, and business goals.
Risk Assessment and Management
Undertake regular risk assessments in the areas of financial services, human resources, facilities, clinical services and patient services.
Review all significant events/incidents, near misses or mistakes in accordance with practice procedures and in consultation with the Practice Principal(s) where required.
Maintain responsibility for handling all internally or externally generated grievances to resolution.
Develop and maintain the practice’s emergency response plan.
Recruitment, development and management of non-clinical practice staff to ensure high performance and continuing professional improvement.
Leadership and management including team building, delegation of tasks and conflict resolution.
Administer payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.
Quality Improvement Leadership
Take leadership in reviewing and improving practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
Actively encourage engagement and participation of other members of the practice team in quality improvement opportunities.
Maintain a quality improvement plan that is regularly reviewed and feedback presented to the practice team.
Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements. Prepare financial reports and taxation records and liaise with external accountant as required.
Equipment and Software and Data Security
Maintain primary responsibility for the practice’s electronic systems and computer security, in consultation with our external IT contractor, including:
Maintaining computer hardware and software
Scheduling maintenance and upgrades of equipment
Educating the practice team about data security and the need to follow the practice’s security protocols and policies
Monitoring all members of the practice team to ensure they are following the practice’s security protocols and policies.
Prepare recommendations and arrange finance for purchase of capital equipment.
Maintain awareness of current and new legislation to ensure the practice is complying with all statutory and regulatory obligations including industrial and employment law, workplace health and safety requirements, privacy obligations and taxation responsibilities.
Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
Ensure practice complies with all contractual obligations.
Other responsibilities as required.
Our rapidly expanding general practice based on the Northside of Canberra in Marketplace Gungahlin is actively seeking to appoint a dynamic and reliable Medical Receptionist to join our team. The role is casual, you could be rostered between 8:30am and 7:00pm (Monday-Sunday).
This is a fast-paced role that would best suit a tech savvy candidate who is able to manage multiple tasks with confidence. Solid organizational and time management skills are critical to your success in a role such as this.
Responsibilities and Duties
Responsibilities of the position will include:
- Meet and greet of all patients
- Taking all incoming calls, attend to general patient enquiries, receiving and responding to all incoming emails and fax requests in a timely manner
- Co-ordinating patient appointments
- Running patient clinics and processing of all clinic billing & receipting
- Liaising closely with the staff for patient procedural bookings and arranging patient recall appointments
- General administration support as required
The successful applicant will be customer service focused, have medical billing skills with a pleasant phone manner. Excellent communication skills and the ability to work both alone and as part of a team are essential as well as a keen interest in developing new and improved systems used by the team.
Qualifications and Skills
To be considered, you will have:
- Clear interpersonal and communication skills
- A friendly and approachable manner
- Computer literacy and data entry skills
- Ability to work independently with minimal supervision and collaboratively in a team environment
- Understanding of patient confidentiality and patient billing.
- Immaculate personal presentation with a 'can do' attitude and friendly demeanour
If you feel you have the required skills and experience and have a special interest in working for an organisation that delivers outstanding patient care and service to patients, please apply here or call Keith directly on 02 51008788.
Visit Us at
Marketplace Medical Centre Gungahlin
Shop 53/33 Hibberson Street
Gungahlin ACT 2912
Job Type: Casual