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PRACTICE MANAGER/TEAM LEADER
CANBERRA PODIATRY

An exciting position has become available for an experienced, friendly and dynamic Practice Manager / Team Leader to manage the reception and administration functions of a Podiatry Practice team, ensuring the delivery of efficient and effective business practices. The role is multifaceted and requires someone with strong administrative / managerial skills, high level business acumen accompanied by a passion for the Allied Health / Medical industry.

As Practice Manager / Team Leader you will be required to manage and oversee the day to day operations of the practice. You, along with the team will interact well with patients and industry representatives visiting the practice and will be outstanding in your deliverance of customer care. You will demonstrate extensive experience managing a private Podiatry / Allied Health / Specialist practice. You will have exceptional communication skills and a proven ability to build strong positive relationships.

 

Duties and Responsibilities: 

  • Supervise all practice management activities associated with reception, administrative and billing functions, including the provision of efficient and effective services, appointment scheduling, monitoring of workflow and workloads, rostering and billing. 
  • Ensure the delivery of exceptional end to end customer service and continuously review the environment for improvements. 
  • Demonstrate great leadership and develop team skills and professional capabilities through performance appraisals, training, succession planning to ensure retention, professional grown and personal contribution of employees.
  • Human resource management activities including recruitment and selection, induction, training / learning and performance management. 
  • Oversee and manage ordering of stock. 
  • Implementation of exceptional business practices including the achievement of key billing and productivity indicators. 
  • Ensuring the documentation of procedures for relevant Practice Management functions.
  • Identifying areas of customer dissatisfaction and solution resolution and managing escalated complaints. 
  • Increase business activity through marketing activities and providing a quality service. 
  • Up to date knowledge of government incentives and initiatives. 
  • Implement SOP’s. 
  • Liaise with Medicare and other external agencies as required. 
  • Ensure that processes, policies and procedures are created and followed to guarantee a consistent level of service to patients, doctors and clients. 

Skills and Experience

  • Certificate IV in Practice Management or diploma highly desirable 
  • Must have at least 3-4 years of experience in practice management 
  • High level technology proficiency with intermediate MS Word, Excel, PowerPoint and Outlook skills 
  • Evidence of effective business / practice management - Medical industry highly desirable
  • Exceptional communication and customer service skills 
  • Strong planning, organisational and time management skills 
  • At least 4 years’ experience working in a managerial capacity within a Allied Health / Medical practice
  • Proven experience and a successful record of business / practice performance
  • Ability to establish and maintain effective relationships with key stakeholders of the business / practice 
  • Highly skilled in Microsoft Office applications 
  • Experience with HiCAPS, Medicare, NDIS, DVA, Third Party and Workers Compensation billing

This is a unique opportunity for an approachable, enthusiastic and driven leader. If you are an experienced Practice Manager with proven leadership experience within an Allied Health or Medical environment and have a passion for the healthcare industry, apply today at michelle [at] canberrapodiatry.com.au

CHIFLEY
(Inner metro) South Canberra
Casual Medical Receptionist
Wattle Street Medical Practice

Wattle Street Medical Practice is looking for a Casual Medical Receptionist. The position is for approximately 25 hours a week more or less.

Your roles as a medical receptionist include but not limited to:

  • To assist our practitioners access resources in a timely manner
  • Meeting and greeting patients
  • Responding to all patient enquires
  • Making appointments and answering incoming calls in a friendly, professional manner
  • Issuing patients with invoices and receipts as well as bulk-billing
  • Taking messages accurately for other team members
  • Working as a part of a team

Skills and experience

  • Working in a team environment.
  • Previous medical reception experience highly regarded.
  • Previous experience with Best Practice software would be an advantage.
  • A professional, patient, and courteous manner.
  • Excellent articulation and telephone etiquette.
  • Strong communication skills.
  • Exceptional attention to detail.
  • Ability to work in a busy environment.
  • Strong computer skills.

If you would like to work with a dedicated team of medical professionals and apply for this position, please send your CV and supportive cover letter to Anita Segal (email contact details below).

Lyneham
(Inner metro) North Canberra
Casual/Part Time Medical Receptionist
Gungahlin Medical & Surgical Centre

A position is available for an enthusiastic and motivated person who is committed to good patient care and working within a friendly and professional team. This is a casual/part-time position. The successful person will have key qualities of:

  • previous medical receptionist experience is preferred but not necessary
  • excellent communication and interpersonal skills, including an ability to communicate sensitively with patients and with a caring attitude
  • ability to multi-task and work well under pressure
  • sound computer skills and experience with Best Practice clinical software is desired but not necessary
  • well presented, friendly and reliable, and 
  • able to work effectively in a team environment

 

Gungahlin
(Outer metro) North Canberra
Part-Time Medical Receptionist
Weston Creek Family Medicine

We are seeking a part-time Medical Receptionist to join our practice, with the possible option of full-time work. 

This position is suited to an experienced, mature and well presented medical receptionist that thrives in a very busy but friendly team environment.

As the first point of contact with patients it is essential that you can provide a high level of care, dedicated customer service, and have excellent phone skills. We are seeking an enthusiastic person who is willing to take on challenges.

The role involves reception, making appointments, data entry, cash/credit card receipting, filing and invoicing.

Essential skills:

  • At least 2 years’ experience as a medical receptionist
  • High attention to detail with the ability to multitask and prioritise requests from different team members
  • Problem-solving skills and the ability to analyse issues and develop innovative solutions to problems
  • Strong verbal and written communication skills with the ability to establish, build and maintain strong relationships with a wide range of people
  • Ability to work both independently and as part of the practice team
  • Excellent time management skills
  • Experience with Microsoft suite, and practice management software programs (Genie experience highly regarded)

The ideal candidate will be self-motivated, able to multi-task and work within time constraints, a quick learner and work as part of a team.  Also be punctual, reliable, trustworthy and well-presented.

Weston Creek
(Inner metro) South Canberra
Part time experienced Specialist Receptionist
Woden Dermatology

We are looking for a mature, experienced Specialist Receptionist. Flexibility with working days and hours is essential, some early morning starts at 7:30am.  It is envisaged that you will be required 5 days per fortnight – Wed -Friday with every second Friday off. We also require someone who is able to assist us at short notice if other staff members are away.

Key responsibilities include but are not limited to:

Fulfilling the role of a receptionist in the day to day running of a busy dermatology practice and interest in the medical industry.

We are based in Woden and are offering an excellent remuneration package.

Essential Criteria:

  • Extensive experience working in the medical industry
  • Experience working for a Specialist
  • Demonstrated computer literacy, particularly with Medical software
  • Minimum of 2 years experience with Genie software
  • Exceptional communication and interpersonal skills
  • Ability and commitment to work effectively within a team environment

Desirable Criteria:

  • Experience with Medicare and DVA claims
  • Knowledge of Microsoft Outlook

Please email your application to enquiries [at] wodendermatology.com.au or phone us on 6282 8410 and press option 2 to speak to our Practice Manager about this position. Please send cover letter and resume. Applications close Monday 23 July 2018. To see more about what we do, visit www.wodendermatology.com.au

Woden
(Outer metro) South Canberra
Casual Medical Receptionist
Holt Medical Centre

A position is available for an enthusiastic and motivated person who is committed to good patient care and working within a friendly and professional team at Holt Medical Centre.  The Medical Receptionist duties include (but not limited to):

  • delivering high quality customer service to Patients, Doctors and Nursing staff
  • greeting patients and managing the front desk
  • managing telephone enquiries and effective scheduling of patient appointments
  • performing general administrative, reception and other related duties
  • maintain the waiting room in a clean and tidy condition
  • maintain confidentiality while managing patient records

The successful person will have key attributes of:

  • previous medical receptionist experience
  • excellent communication and interpersonal skills, including an ability to communicate sensitively with patients and with a caring attitude
  • ability to multi-task and work well under pressure
  • sound computer skills and experience with Best Practice clinical software is desired but not necessary
  • well presented, friendly and reliable, and 
  • able to work effectively in a team environment and be an important part of our close-nit and supportive team

 

 

Holt, West Belconnen, ACT
(Outer metro) North Canberra