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Arcadia House is operated by Directions Health Services and is a 10-bed facility, providing withdrawal, day and residential rehabilitation programs. The program incorporates cognitive behavioural therapy (CBT), psychoeducational groups and peer support into the therapeutic community approach to provide comprehensive, evidence-based treatment that aligns with harm minimisation principles. We fund the Day Program, while ACT Health funds the Withdrawal and Residential programs. The Day program is a 12-week program designed for individuals unable to access residential treatment due to external or caring responsibilities, as well as those not requiring the intensity of a residential program but needing more support than traditional community-based treatment options.
Each client works in partnership with a Case Manager to develop a personalised treatment plan aligned with their own goals. Case Managers play a key role in coordinating access to a wide range of services that address their complex and ever-changing needs, including mental and physical health services, legal, employment, housing and child protection. This holistic approach ensures that clients receive wraparound support depending on their situation.
Achievements
- 40 clients were supported through 1,280 occasions of service.
- 93% of clients positively endorsed the service and felt satisfied with the support they received.
- Arcadia staff work collaboratively with primary and mental health services, as well as other community providers, to ensure wraparound support is in place.
- Based upon feedback, additional support was initiated over last year’s Christmas and New Year period, with 100% of clients choosing to access this.
Client story
Christos* (not their real name) self-referred to Arcadia House, stating he was currently facing significant challenges with substance use, legal issues and strained relationships. Through case management, along with therapeutic and educational groups, he gained valuable insights into his behaviour, triggers and coping mechanisms.
In addition to mending relationships, Christos has taken significant steps toward regaining financial independence by using his skills as a tradesman to re-enter the workforce to support his family and contribute positively to the community.
Christos’ recovery journey also included addressing long-standing physical and mental health issues. He committed to physiotherapy and sought medical attention for other health concerns, ensuring long-term management and improved quality of life. He reported significant improvements in managing anxiety and depression. Through therapy and self-reflection, he gained tools to maintain emotional wellbeing and remain focused on his goals.
Christos’ journey is one of resilience, accountability and transformation. With support from Arcadia, he not only turned his life around but also became a role model for others facing similar challenges. He said “This program gave me the tools to rebuild my life. I have learned to take responsibility, focus on what matters, and never give up on myself or my family.”
