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The ACT experienced increased demand for health care service delivery for people experiencing mild to severe mental illness and complex mental health issues. There was a need for services to improve suicide prevention and address service gaps in the provision of psychological therapies for people in underserviced and hard to reach populations.
Next Step is a mental health stepped care program which provides free and confidential Low and High Intensity psychological support services for people of all age groups. The Next Step program is based on the UK’s Improving Access to Psychological Therapies (IAPT) model, where clients presenting with symptoms are assessed and then ‘stepped’ into a low or high intensity mental health service that best suits their needs. Next Step services are offered by trained clinical and non-clinical workforces who provide Cognitive Behavioural Therapy (CBT) to help participants work through difficult times in their life that impact the way they function day-to-day.
Over the last year, 1,061 new clients were seen through the Next Step Program, with 2,948 Low Intensity occasions of service and 4,719 High Intensity occasions of service delivered. During the later part of this reporting period, there was a large growth in youth services for young people under 18. Compared to the same time the previous year, youth services increased for both High Intensity (29%) and Low Intensity (16%). There was also a 23% increase in referrals for children under 12 and a 12.5% increase in High Intensity adult referrals.
Client testimonials
‘The coach clearly explained things to me, even in my frazzled state. I appreciated her structured, firm and encouraging approach. She was extremely professional, knowledgeable and was also wise and kind with me when I needed it. I felt patronised by other agencies but not at all with Next Step.’
‘I specifically enjoyed the structure of the program and that I was able have the same Therapist who I connected with very well. The Therapist kept the sessions on track which was perfect for my needs. It’s a proactive course and regardless of the complexity of my issues, it worked very well for me.’
‘My Therapist quickly realised what worked for me and tailored our sessions accordingly.’
‘My daughter received treatment, and she learnt to manage situations much better. As a teenager it can take several years working through the growth of life to manage mental health, because each month can bring new experiences. I feel there is still much guidance she can benefit from through Next Step.’
‘My clinician was the most incredible Therapist. I have been to multiple sessions with other Psychologists doing the same CBT treatments and none have made such an impact. I have decreased my overall anxiety by miles, all thanks to her.’