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A person-centred approach is supported by the Australian Charter of Healthcare Rights and is required under several of the RACGP Standards for General Practice. Evidence-based practice shows that improved health outcomes are achieved through effective consumer activation and involvement in their health care particularly for those patients living with a chronic disease.
All members of the practice team must be committed to improving the patient journey through their practice. This includes ensuring the practice is health literate, using the patient journey to meet the needs of the practice population and seeking patient feedback to introduce improvements in the practice.