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Our vision in our Strategic Plan 2025-2027 is for a connected health system that supports the health and wellbeing of people in the ACT. Our vision is a health system that delivers:
- improved health outcomes, especially for people at increased risk of poor health outcomes
- a stable, satisfied and sustainable primary health care workforce
- a positive experience of care for consumers and improved access for people experiencing barriers to care
- value for money.
By working with our key stakeholders through commissioning, capacity building and coordination, our mission is to use local knowledge to make primary health care more accessible and effective, to enhance health for everyone in the ACT.
At CHN, we continue to build a workplace culture that reflects the diversity of the communities we serve. Our focus on inclusion is not just aspirational, it is embedded in our daily operations and supported by policies and initiatives that prioritise cultural safety, respectful engagement and a strong commitment to staff wellbeing. Through ongoing initiatives, training and leadership support, CHN fosters a culture where diverse perspectives are valued, conversations are grounded in mutual respect, and every team member is empowered to contribute meaningfully. This approach strengthens our internal cohesion and enhances our ability to deliver responsive, community-centred health outcomes.
Our commitment to organisational excellence is reflected in our ongoing implementation and integration of ISO 9001 and ISO 27001 certification standards. These internationally recognised frameworks support our dedication to quality management and information security across all levels of the organisation. ISO 9001 has enabled CHN to strengthen our internal processes, enhance service delivery and embed a culture of continuous quality improvement. In parallel, ISO 27001 has reinforced our approach to data governance, risk management and the protection of sensitive information. Together, these certifications underpin our strategic priorities and ensure that our systems, policies and practices align with global best practice. The application of these standards has not only improved operational efficiency but has also deepened trust with our stakeholders and partners, contributing to better health outcomes for the communities we serve.
We delivered 5 innovative trials to determine new models of care to improve health outcomes. We provided thought leadership to share these innovative models of care to provide insight and advice. For example, we have shared the pilot of our ACT Breathlessness Intervention Service at the Palliative Care Nurses Association Biannual National Conference, NSW Palliative Care Biannual State Conference, ACT Palliative Care Governance Committee and Palliative Care Operations Management Committee.
