Practical Communication & Safety Skills for Frontline Healthcare Teams

Frontline staff in general practice are often the first point of contact for patients who may be stressed, unwell, anxious or overwhelmed. This interactive 3‑hour workshop is designed specifically for medical receptionists, practice managers and nurses who want to build confidence, safety and effectiveness in challenging patient interactions.

Learning Objectives

Participants will learn how to:

• Recognise early signs of escalating distress or aggression.
• Build a personalised toolkit of empathic, practical de‑escalation strategies.
• Set clear boundaries while maintaining professionalism and privacy obligations.
• Contribute to a safer practice culture through effective teamwork, documentation, incident reporting and self‑regulation strategies.

You will learn how to:

• Recognise early warning signs of escalating behaviour

• Respond calmly and confidently in high-stress situations

• Use effective de-escalation language

• Set boundaries respectfully and safely

• Understand documentation and workplace safety responsibilities

At the end of this workshop you will walk away with your own toolkit of dialogue, practical strategies and greater confidence.

Register Here

Two identical 3‑hour workshop sessions will be offered (9:00am–12:00pm and 1:00pm–4:00pm), and attendees may register for either session.

Nonspecific chest pain remains an enduring challenge for GPs. When should patients be referred to the emergency department, who requires urgent assessment, and how should referrals be made? How can we differentiate cardiac from non-cardiac causes? What can GPs do initially to stabilise patients or commence treatment for urgent presentations, and which patients can be safely managed without an emergency department visit?

Please join Capital Health Network and Dr Mike Hall, Director of Emergency at North Canberra Hospital, to discuss this important topic.

Register Here

A certificate of attendance will be provided to participants who attend the live webinar. Attendees are welcome to self-report CPD hours to their education dashboard (Educational Activity: 1.5 hours). The webinar will also be published on Capital Health Network’s YouTube channel.

The ACT Maternity Services Education Day is back!

Capital Health Network, together with a multidisciplinary team from Canberra Health Services (CHS), invites you to attend a face-to-face education event on:

This full-day program will deliver practical, up-to-date learning relevant to GPs and primary care providers, covering key aspects of maternity care across the continuum.

Program Topics Include:

• CHS service update and maternity models of care, including the maternity service intake process
• Digital Health Record update
• High-risk pregnancy management and Foetal Medicine Unit (FMU) eligibility
• Obesity, BMI and weight gain in pregnancy, and postnatal weight loss
• Interpretation of abnormal ultrasound results for GPs (including 20-week scans and uterine artery impedance)
• Infectious disease exposure in pregnancy
• Cardiac complications in pregnancy (e.g. valvular disease, syncope, arrhythmias)
• Endocrine conditions:
• Gestational diabetes
• Type 1 and Type 2 diabetes
• Thyroid disorders
• Challenging presentations and deliveries:
• VBAC
• Placenta accreta
• Placenta praevia
• Breech presentation
• Postpartum haemorrhage
• Pelvic floor recovery and rectus diastasis

Register Here

Join us for a valuable day of education, up-skilling and peer networking.

Morning tea, buffet lunch and afternoon tea will be provided.