Partners in Recovery (PIR) is a community based program aimed at supporting Canberrans living with severe and persistent mental health concerns to develop their own plans for sustained recovery, and by getting local services and supports from multiple sectors to work in a more collaborative, coordinated and integrated way.

Individuals who are eligible for PIR are linked in with a local PIR Support Facilitator who will work together with the individual to develop their own plans based on their needs. In some circumstances individuals may be able to access funding (flexible funds) towards their immediate needs. 


Participation in PIR is free and voluntary to eligible individuals:

  • Over 18 years of age.
  • Currently experiencing severe and persistent mental illness and has complex needs.
  • Needs substantial support to access services in the community, or for whom their current support system requires better coordination.
  • Willing to participate in the program.

Who are Support Facilitators?

Support facilitators work across a number of services within the ACT region, and are skilled at navigating the local support and services system to improve the experience of service engagement for the PIR participant. Support Facilitators work alongside Case Managers and Support Workers as a package of care for mental health consumers.

Our Support Facilitators are located within the following services:

  • CatholicCare Canberra and Goulburn
  • Anglicare
  • Northside Community Service
  • Mental Illness Fellowship of Victoria
  • Richmond Fellowship of ACT
  • Woden Community Service

Aboriginal or Torres Strait Islander Liaison Officer

The PIR Aboriginal or Torres Strait Islander Liaison Officer (ALO) role has been incorporated into the PIR team to engage and build rapport with Aboriginal or Torres Strait Islander people living in the ACT who experience severe and unremitting mental illness, their carers, and their families. The PIR ALO will also work with Aboriginal or Torres Strait Islander services and other services to facilitate pathways to coordinated and integrated care within the PIR model of support facilitation.

The PIR ALO also functions as a link position between the Aboriginal or Torres Strait Islander community, referrers, the PIR support facilitation team and a range of non- Aboriginal or Torres Strait Islander organisations and services to help ensure potential participants are identified and their needs and goals are met, as well as working with services to identify services gaps, and possible partnerships within the broader community support system in the ACT. The ALO works collaboratively across PIR employing agencies as part of the broader PIR team.

The PIR ALO is located at our partner agency CatholicCare Canberra and Goulburn.

What are Flexible Funds?

Once an individual has been assessed as eligible for PIR support, they may also be eligible to access limited funds to meet their immediate needs. Use of these funds must be aligned to the Department of Health PIR Guidelines and may be used for:

  • More timely access to existing services.
  • One off/short-term delivery of services that cannot be met through normal channels.
  • Support for some medical treatment.
  • Access to advice services.

In all circumstances, flexible funds are to meet the immediate needs of the individual, whilst referrals or pathways are developed to access an existing service for long-term benefits. Use of flexible funds is negotiated between the individual and their support facilitator, based on the immediate needs of the individual.


Mon - Fri 9am-5pm

  • Phone: 02 6287 8070
  • Email: pir [at]